THE ENCOUNTER BETWEEN SERVICES PROVIDERS AND POOR CUSTOMERS
“Services for the poor are poor services” (Richard Titmuss) The twenty-first century has been labeled The Service Age. It seems that the traditional role of family and community in meeting Read More »
EXTENDED PERFORMANCE SATISFACTION INDEX - STANDARDIZED MEASURE OF COMPANY SUCCESS OR PROSPERITY OF
For more than 15 years, in a certain countries exists a several procedure of calculating the satisfaction index so that their comparison is possible – of course, depend on fact of standardized Read More »
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SIZE, CAPITAL STRUCTURE, FIRM PERFORMANCE AND INDUSTRY SECTOR: EMPIRICAL EVIDENCE BEFORE AND AFTER
Purpose: The main purpose of this paper is to investigate whether the capital structure of Greek firms is influenced by their size, different variables and the sector they are in. The study includes Read More »
A METHODICAL APPROACH FOR LEAN TRANSFORMATION FOR FOOD COMPANIES
In today's competition, for businesses to survive or supply chains to succeed, they must be sufficiently capable of continuously meeting or exceeding the needs and wants of their customers and also Read More »
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LEAN THINKING IN THE EUROPEAN HOTEL INDUSTRY
The aim of this study was to assess whether lean practices are applied in European hotel industry practices and whether or not their implementation contribute to efficiency and effectiveness of hotel Read More »
