A Study on Performance Management as a Strategic Employees and Management Perspectives

Background: Hospitality is the act of kindness in welcoming and looking after the basic needs of customers. The hospitality industry is a broad group of businesses that provide services to customers. Hospitality is actually one facet of the service industry. It primarily involves addressing customer satisfaction and catering the needs of guests. Significance: Hotels that practiced Performance Management according to the employees and management perspectives understand the system and are achieving expected outcomes whilst other hotels could not effectively manage the system because of their level of understanding in its implementation. Method: This study used conventional statistical methods were used to determine if observed differences were statistically significant. And with this research, readers should exercise caution when generalizing results and take individual circumstances and experiences into consideration when making decisions based on these data to identify, encourage, measure, evaluate, improve, and reward. The study involves all the formal and informal measures adopted by the hotel to increase individual and team effectiveness. Management and employees should be enabled continuously to develop knowledge, skill and capabilities employee performance at work. Results: The results show effective performance management systems boost ongoing communication between the individual and leadership teams. It allows for trusted sources of conversation to be established, therefore giving employees an opportunity to express concern, discuss obstacles and brainstorm ways to improve. Conclusion: The review indicates that none of the studies has systematically examined the variables of Performance Management based on the prior literature in the field concerned. Similarly, the design of the research model is developed to evaluate how Performance Management influences employee commitment is based entirely on the random selection of variables including the moderator (i.e. company type), with no theoretical underpinning.