PERCEPTIONS OF MOTORISTS TOWARDS E-TOLLS AND THEIR IMPLEMENTATION IN GAUTENG PROVINCE, SOUTH AFRICA

Transportation is responsible for the movement of goods and services. as well as people from one point to the other. However, for an effective transport system, there should be a good road, rail and air traffic infrastructure to effectively connect all places around the country. Building and maintaining such infrastructure is costly and often demands that users pay to access it. This article focuses on the e-toll roads in the Gauteng area. The article aims to determine the perceptions of road users towards electronic tolls (e-tolls). It considers the following variables, namely, e-toll charges, attitude towards e-tolling, consumer trust of e-tolls and e-toll use continuation. Using a quantitative approach, the researchers administered a survey questionnaire to 350 road users in Gauteng Province. The respondents were selected through a non-probability convenience sampling technique. Data were analysed with the aid of two software packages, namely, the Statistical Package for the Social Sciences (SPSS version 28.0) and the Analysis of Moment Structures (AMOS version 28.0). The results of this article provide useful information on the funding of the roads in Gauteng Province, South Africa. This article also creates literature on the already limited literature on the e-tolls. Lastly, government or policymakers could benefit from the information in this article regarding e-toll charges, attitude towards e-tolling, consumer trust of e-tolls and e-toll use continuation.