EMPLOYEE ENGAGEMENT CHALLENGES IN A COMPLEX BUSINESS ENVIRONMENT: INDIAN AIRPORT PERSPECTIVES

Purpose: In the contemporary business landscape, airports stand as bustling hubs requiring robust employee engagement for operational efficiency and overall success. This study aims to dissect the specific challenges influencing employee engagement within the Indian airport environment, shedding light on the intricate issues at play. Theoretical Framework: This study examines the factors affecting employee engagement at Indian airports, including organizational structures, technology integration, leadership styles, communication methods, and cultural dynamics. The Job Demands-Resources (JD-R) model is used to understand how these factors impact employee well-being and performance, providing a framework for analyzing the complex interplay of these factors. Methodology: The study employs a rigorous methodology, gathering data from scholarly articles, books, reports, and empirical research to investigate employee engagement within Indian airports. Through qualitative and quantitative analysis, it seeks to discern patterns and relationships among various factors influencing engagement levels. Findings: The research reveals a nuanced understanding of employee engagement challenges in the Indian airport context. It identifies key factors such as organizational structures, technological roles, leadership styles, communication processes, and cultural dynamics that significantly impact engagement levels. Additionally, it highlights the interplay between these factors and their implications for employee motivation and performance. Practical Implications and Originality of the Study: By focusing on the Indian airport perspective, this study offers practical insights rooted in the local context, including cultural nuances, regulatory frameworks, and industry-specific dynamics. These insights provide valuable guidance for airport management practices, human resource strategies, and organizational policies aimed at cultivating a more engaged and motivated workforce. The study's originality lies in its comprehensive approach to understanding employee engagement challenges in complex business environments, offering implications for sustainable business success.