Climate change is one of the biggest environmental challenges we face today, and the energy industry is a major contributor to global greenhouse gas emissions. The shift toward renewable energy
Artificial intelligence (AI) and democracy might be seen as incompatible. However, AI has the potential to improve voter decision making and thus improve democracy and spread the advantages and the
The Internet has had a significant impact on interactions between customers and businesses as well as service delivery. Failures of online services are unavoidable; yet, social media presents
In 2020, during the Covid-19 pandemic higher education adopted a more digital learning environment. Digitalisation in higher education (HE) started a decade earlier than expected as previous research
This study investigates customer perceptions of service failure and recovery strategies in the context of online banking in Pakistan. The aims is to develop appropriate service recovery strategies
