This study explores public service recovery (SR) strategies in the airline industry by analyzing the factors that influence effective SR, including customer perception, joint experience of the
For some time, debate has been taking place around consumer behaviour and actions in relation to AI agent service failure vs human agents service failure and how organisations design appropriate
Village chickens are the most common kind of livestock bred in rural areas in the developing countries and are reared by even the poorest households. This study explored production practices used by
This article determined perceptions and reactions of stakeholders in a South African comprehensive university (CU) while undergoing restructuring. As part of its restructuring, the CU abandoned the
The study is conceptual, looking at the existing gap in determining the occupational well-being of workers in the formal and informal economy. Determining occupational well-being is important for
