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  • 07/10/2019

    The organization is a repair shop

    This paper looks at organization from the perspective of broken world thinking (Jackson, 2014: 221). This means to appreciate the way organizational processes, structures and behaviours are subject

    07/10/2019  •   Business Practices  
  • 07/10/2019

    Food repair: An analysis of the tensions between preventing waste and assuring safety

    Research into food waste has shown that around one third of the food that is produced for human consumption ends up going to waste. The reasons for this are many but in reports and campaigns the role

    07/10/2019  •   Environmental Impact  
  • 07/10/2019

    Repair’s diverse transformative geographies: Lessons from a repair community in Stuttgart

    While repair appears antiquated in the 'disposable era' (Packard, 2011 [1960]: 55) – implying return and retrospection – its sympathizers celebrate repair's queering of capitalist growth

    07/10/2019  •   Social Impact  
  • 07/10/2019

    Repair Matters - ephemera: theory & politics in organization

    This special issue of ephemera aims to investigate contemporary practices of repair as an emergent focus of recent organizing at the intersection of politics, ecology and economy (e.g. Bialski et

    07/10/2019  •   Political Initiative  
  • 07/10/2018

    Effect of employee empathy on customer satisfaction and loyalty during employee-customer interactions: The mediating role of customer affective commitment and perceived service quality

    This study investigates the indirect effect of employee empathy (EE) on customer loyalty (CL) and loyalty outcomes through intervening variables, i.e. customer affective commitment, perceived service

    07/10/2018  •   Customer Service  
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