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  • 2013

    Thank You: When and Why Expressions of Gratitude Enhance Consumer Satisfaction and Loyalty

    Gratitude is generally made known through conduct; it is an emotion with a social aspect that is incomplete without inclusion of an act of acknowledgement (Ceaser 2011). This acknowledgement is

    2013  •   Customer Satisfaction  
  • 2013

    When The Right is Not so Rigid: Political Ideology And Charitable Giving Revisited

    The mental rigidity of ideological conservatives, known as the rigidity-of-the-right, is well-documented. In their thorough review, Jost et al. (2003, 352) conclude that “by far the most convincing

    2013  •   Culture and Lifestyle  
  • 2013

    Social Comparison to Advertising Depictions: Exploring Advertising Practitioners’ Perspectives

    Social comparison, proposed nearly 60 years ago by Festinger (1954) is defined as an evaluative process in which an individual compares himself or herself on some dimension to a target of comparison

    2013  •   Marketing Messaging  
  • 2013

    Effects of Construal Level on Omission Detection and Multiattribute Evaluation

    Consumers often rely on limited information that is readily available while neglecting missing information. Research has demonstrated that insensitivity to missing information results in

    2013  •   Consumer Protection  
  • 2013

    Why Do You Think They Do That? Consumer Elaboration in the Detection of Manipulative Intent and Its Consequences on Product Judgments

    Consumer awareness of deception is important in order to effectively cope with marketers’ strategic attempts to unfairly influence them. Yet, in spite of the widespread prevalence of marketplace

    2013  •   Awareness  
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