Investors, analysts, and regulators argue for greater disclosure of non-financial metrics, such as customer metrics. In contrast, managers typically complain that they are costly to report and reveal
Customers’ perceptions of quality are a leading indicator of firm success and risk. Therefore, the question arises concerning how customer-based perceptions of quality are channeled to financial
Motivated by a lack of understanding for how investors’ emotional states affect their perceptions and valuations of customer satisfaction, this study employs a direct sentiment index to examine
We argue that agent-based modeling, as currently practiced, suffers from two deficiencies. first, the assumptions are often unverified and, second, these assumptions may be insufficient. Deficiencies
We introduce Emergency Purchasing Situations (EPS) as a distinct buying context. EPS arise as a result of an unexpected need or timing of a need, and lead consumers to take a decision within a
