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  • 2013

    Loosing vs. Gaining Control: Enhancing Feelings of Control Reduces Present Bias

    Consumers regularly make decisions about the timing of their consumption. For instance, they decide how fast to ship an online purchase, when to take vacations, or when to make a large purchase.

    2013  •   Consumer Protection  
  • 2013

    Making Decisions For the Future: Value of Delayed Durables and Shrinkage in Usage Duration

    Durable goods provide not only immediate benefits but also an extended stream of benefits over their usage duration. Consumers often face situations where they have to make purchase decisions for

    2013  •   Consumer Protection  
  • 2012

    Ensuring Fair Wages and Ethical Consumption through the Determination of Minimum Acceptable Payment and Cost of Sustainable Production

    Fair Trade is a trading partnership, based on dialogue, transparency and respect, that seeks greater equity in international trade. It contributes to sustainable development by offering better

    2012  •   Fair Trade  
  • 2011

    THE ENCOUNTER BETWEEN SERVICES PROVIDERS AND POOR CUSTOMERS

    “Services for the poor are poor services” (Richard Titmuss) The twenty-first century has been labeled The Service Age. It seems that the traditional role of family and community in meeting

    2011  •   Social Division  
  • 2011

    EXTENDED PERFORMANCE SATISFACTION INDEX - STANDARDIZED MEASURE OF COMPANY SUCCESS OR PROSPERITY OF NATIONAL ECONOMY?

    For more than 15 years, in a certain countries exists a several procedure of calculating the satisfaction index so that their comparison is possible – of course, depend on fact of standardized

    2011  •   Customer Service  
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