Public Service
Revisiting Fear Appeal Theory: A Psychological Entropy Paradigm
This article expands and reinterprets prior work on fear appeals, contending that major inconsistencies in fear appeal research may arise from the assumptions of versatility, fear centrism and Read More »
SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC BUS OPERATIONS IN ZAMBIA
Public transportation systems are critical levers for sustainable urban development; hence, the need for empirical evidence to inform policies and interventions. Zambian transport policy 2019 shows Read More »
UNDERSTANDING STRATEGIES FOR SERVICE FAILURE RECOVERY IN OPEN DIGITAL GOVERNMENT
The purpose of this study is to evaluate the strategic process for effectively dealing with online public service failures as recovery strategies in Pakistan. The specific context is the National Read More »
Living Together: Ancient Solutions For Modern Problems In Public Service Sustainability With
Human beings are social beings by nature, living within and with society. The ontological rationale of society is public services. Public services are both the cause and the result of people living Read More »
From Environmental Knowledge To Conservation Behaviour
Conservation behaviour is a topic that always evolving in the study of the consumerism behaviour. Conservation behaviour is behaviour that leads to consume products that protect nature, leading to Read More »
Author: Dyah SUGANDINI
Contributor: Mohamad Irhas EFFENDI, H.M. THAMRIN, Unggul PRIYADI, MUAFI eb™ Research Team
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