Customer Service
A Study On Performance Management As A Strategic Employees And Management Perspectives
Background: Hospitality is the act of kindness in welcoming and looking after the basic needs of customers. The hospitality industry is a broad group of businesses that provide services to customers. Read More »
EXTENDED PERFORMANCE SATISFACTION INDEX - STANDARDIZED MEASURE OF COMPANY SUCCESS OR PROSPERITY OF
For more than 15 years, in a certain countries exists a several procedure of calculating the satisfaction index so that their comparison is possible – of course, depend on fact of standardized Read More »
CAUSALITY OF RELATIONSHIPS BETWEEN THE DIMENSIONS OF CUSTOMER LOYALTY IN SERVICES MARKETS: EVIDENCE
This study examines the causality of relationships between the dimensions of customer Loyalty in service industries, sheds light on the effects of customer Satisfaction on individual Loyalty Read More »
AN INTERNATIONAL BANKING STUDY ON THE INFLUENCE OF DEMOGRAPHIC VARIABLES ON RELATIONSHIP MARKETING
The purpose of this study was to use a self-developed questionnaire to conduct a study among banking clients and bank managers to identify the influence of demographic variables on relationship Read More »
ORGANISATIONAL LEARNING AND SERVICE QUALITY FOR HEALTH AND FITNESS ENTREPRENEURS
This paper presents a study of learning, entrepreneurship and service quality in the health and fitness sector. The purpose is to outline the theoretical framework and to propose a methodological Read More »
Author: Yvonne Lagrosen, Kerstin Grundén, Linda Lind, Stefan Lagrosen
Contributor: eb™ Research Team
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