Customer Satisfaction
I Hated The Service I Found On Groupon: Should I Hate Groupon Too? Whether Consumer Likes And
Social Media provides consumers with easy tools to express love or hate for brands, including online deal sites (e.g. Groupon). Tracking, understanding and reacting to such social media sentiment Read More »
Asymmetric Effects Of Causal Attribution In Service Encounters
Recent service research has paid increasing attention to the effect that emotions displayed by service employees have on customer hedonic well-being. However, fairly little is known about contextual Read More »
Author: Carmen Maria Albrecht, Stefan Hattula, Torsten Bornemann, Wayne Hoyer
Contributor: eb™ Research Team
Supporting Customers At Success And Failure: Does It Make Difference For Novice And More
This research differentiates between social support received by experienced and novice service users at success and failure times of the service experience and examines their differential effects on Read More »
The Role Of Emotional Contagion In Service Encounters
Although the role of emotions receives increasing attention in service research, hitherto literature has not focused on the construct of emotional contagion, which is understood as a customer’s Read More »
The Influence Of E-WOM Characteristics On Online Repurchase Intention: The Mediating Role Of Trust
With the expansion of Internet as a tool for exchanging information, companies include in their websites a virtual space to share information among users. This study explores the characteristics of Read More »
- Activism (5)
- Activism and Public Events (0)
- Advertising Standards (13)
- Advertising to children (9)
- Anti-Trust (2)
- Awareness (32)
- Awareness and Visibility (6)
- Bribery (1)
- Business Practices (56)
- Customer Service (26)
- Child Labour (0)
- Climate Change (15)
- Collaboration (17)
- Collaboration and Partnership (22)
- Community Relations (16)
- Company Reporting (7)
- Competitiveness (23)
- Consumer Activism (29)
- Consumer Protection (61)
- Corporate Giving (1)
- Corporate Governance (34)
- Corporate Image (36)
- Corporate Image and PR (22)
- Corporate Initiative (5)
- Corporate Killing (0)
- Corporate Scandal (0)
- Corporate Social Responsibility (166)
- Corruption (1)
- Corruption, Bribery and Fraud (1)
- Criminal Prosecution (0)
- CSR Monitoring and Auditing (4)
- CSR Practice (42)
- Culture and Lifestyle (106)
- Customer Protection (12)
- Customer Satisfaction (91)
- Data Protection (13)
- Defective Products (4)
- Deregulation (0)
- Developing World (13)
- Developing World Investment (10)
- Disadvantaged Community (3)
- Discrimination (14)
- Disinformation (5)
- Economic Empowerment (28)
- Economic Marginalisation (6)
- Education and Training (125)
- Employee Monitoring (2)
- Employee Satisfaction (12)
- Employment Standards (10)
- Endangered Species (0)
- Environment and Nature (21)
- Environmental Damage (4)
- Environmental Impact (21)
- Equitable Trade (1)
- ESG (10)
- Ethical Culture (34)
- Ethical Lifestyle (32)
- Ethnic and Cultural Diversity (24)
- Executive Integrity (1)
- Executive Remuneration (0)
- Executive Replacement (0)
- Executive Responsibility (6)
- Expatriation (0)
- Fair Trade (16)
- Financial Lending (15)
- Financial Management (49)
- Food Standards (15)
- Fraud (1)
- Genome and Bio-Tech (12)
- Global Commons (3)
- Global Warming (3)
- Globalisation (14)
- Government Policy (20)
- Greenwashing (5)
- Health and Safety (17)
- Human Resources Management (11)
- Insider Dealing (0)
- Investigations and Indictments (2)
- Investor Activism (2)
- Investor Relations Management (3)
- Legislation (12)
- Litigation (4)
- Living Standards (5)
- Local Communities (5)
- Marketing (230)
- Marketing Messaging (98)
- Media Reporting (27)
- Mergers and Acquisitions (8)
- Minority Interests (0)
- Movement: Animal Rights (13)
- Movement: Business (4)
- Movement: Consumer Rights (12)
- Movement: Environmental (6)
- Movement: Globalisation (3)
- Movement: Human Rights (7)
- Movement: NGO (1)
- Movement: Shareholder Rights (0)
- Movement: Unions and Labour (1)
- Nano-Technology (0)
- Negligence (0)
- New Products and Services (32)
- Opinion Polling and Statistics (19)
- Partnership (2)
- Personal Choice (75)
- Philanthropy (10)
- Planning and Strategy Management (36)
- Plastics (0)
- Political Initiative (5)
- Political Lobbying (0)
- Politics and Business (4)
- Pollution (2)
- Price Fixing (2)
- Privatisation (0)
- Product Labeling (7)
- Product Placement (2)
- Product Quality (15)
- Public Health (35)
- Public Health and Welfare (18)
- Public Interest (5)
- Public Relations (7)
- Public Service (8)
- Public Trust (6)
- Public Welfare (7)
- Recognition and Awards (0)
- Recycling (0)
- Recycling, Pollution and Waste (3)
- Regulation and Compliance (7)
- Research and Development (61)
- Risk Management (11)
- SDGs (50)
- Shareholder Rights (0)
- Shareholder Value (3)
- Shareholders (0)
- Social Benefit (15)
- Social Commerce (4)
- Social Division (12)
- Social Impact (52)
- Social License (1)
- Social Mobility and Equity (6)
- Special Interests (2)
- Supply Chain (6)
- Supply Chain Management (8)
- Tax Avoidance (0)
- Tax Evasion (0)
- Taxation (4)
- Technological Advancement (51)
- Trade Policy (4)
- Transparency (2)
- User Specified (1)
- Value for Money (9)
- Visibility (0)
- Waste Management (3)
- Work Life Balance (3)
- Work Lifestyle (2)
- Working Conditions (4)
- RECENT ARTICLES
-
Modeling of the Acceptance of Mobile Payment Systems in Virtual Social Networks
06/03/2014 -
Mobility - Unveiling Essence and Value of Mobile Technology
06/03/2014 -
A Comparative Analysis of the Adoption of SMS, NFC and QR-Based Mobile Payment Systems
06/03/2014 -
Mobile Value-Added Services - A Multidimensional Framework Relating Flanking Apps to a Core Service
06/03/2014 -
The Impact of Culture on Own-Label Brands Performance
06/03/2014
