Customer Satisfaction
Impact Of Switching Costs On Loyalty Types, Customer Engagement And Switching – A MetaAnalysis In
Marketing research focused on the influence of switching costs on customer switching. However, switching costs might impact much more variables than switching only. In this article, we synthesize Read More »
Helping Adolescents When Time Is Of The Essence
The authors investigate how duration of a chat conversation impact adolescents’ perceptions of service quality of a child helpline and test whether this impact varies depending upon the seriousness Read More »
Author: Willemijn Van Dolen, Charles Weinberg, Leiming Ma
Contributor: eb™ Research Team
Exploring Effects Of Personal Values On Consumer Evaluation Of Service Quality: An Empirical Study
This research examines the effects of personal values measured by Schwartz Value System on the five dimensions of service quality as introduced by SERVQUAL in an attempt to provide a deeper Read More »
Author: Angelos Pantouvakis, Spiros Gounaris, Kalliopi Chatzipanagiotou
Contributor: eb™ Research Team
Re-Examining The Influence Of Service Delivery System Effectiveness On Perceived Service Quality
This article focuses on the effectiveness of the Service Delivery System (SDS) and re-examines its influence on customers’ perceived service quality. In this study, the influence of SDS Read More »
Author: Giannis Kostopoulos, George Lodorfos, Achilleas Boukis
Contributor: eb™ Research Team
What Drives Customers’ Loyalty And Willingness To Pay Over Time: A Comparative Study Of The
Previous research has identified customer satisfaction (CS) and customer–company identification (CCI) as two of the most important concepts in relationship marketing. Despite their proclaimed Read More »
Author: Till Haumann, Benjamin Quaiser, Jan Wieseke, Mario Rese
Contributor: eb™ Research Team
- Activism (5)
- Activism and Public Events (0)
- Advertising Standards (13)
- Advertising to children (9)
- Anti-Trust (2)
- Awareness (32)
- Awareness and Visibility (6)
- Bribery (1)
- Business Practices (56)
- Customer Service (26)
- Child Labour (0)
- Climate Change (15)
- Collaboration (17)
- Collaboration and Partnership (22)
- Community Relations (16)
- Company Reporting (7)
- Competitiveness (23)
- Consumer Activism (29)
- Consumer Protection (61)
- Corporate Giving (1)
- Corporate Governance (34)
- Corporate Image (36)
- Corporate Image and PR (22)
- Corporate Initiative (5)
- Corporate Killing (0)
- Corporate Scandal (0)
- Corporate Social Responsibility (166)
- Corruption (1)
- Corruption, Bribery and Fraud (1)
- Criminal Prosecution (0)
- CSR Monitoring and Auditing (4)
- CSR Practice (42)
- Culture and Lifestyle (106)
- Customer Protection (12)
- Customer Satisfaction (91)
- Data Protection (13)
- Defective Products (4)
- Deregulation (0)
- Developing World (13)
- Developing World Investment (10)
- Disadvantaged Community (3)
- Discrimination (14)
- Disinformation (5)
- Economic Empowerment (28)
- Economic Marginalisation (6)
- Education and Training (125)
- Employee Monitoring (2)
- Employee Satisfaction (12)
- Employment Standards (10)
- Endangered Species (0)
- Environment and Nature (21)
- Environmental Damage (4)
- Environmental Impact (21)
- Equitable Trade (1)
- ESG (10)
- Ethical Culture (34)
- Ethical Lifestyle (32)
- Ethnic and Cultural Diversity (24)
- Executive Integrity (1)
- Executive Remuneration (0)
- Executive Replacement (0)
- Executive Responsibility (6)
- Expatriation (0)
- Fair Trade (16)
- Financial Lending (15)
- Financial Management (49)
- Food Standards (15)
- Fraud (1)
- Genome and Bio-Tech (12)
- Global Commons (3)
- Global Warming (3)
- Globalisation (14)
- Government Policy (20)
- Greenwashing (5)
- Health and Safety (17)
- Human Resources Management (11)
- Insider Dealing (0)
- Investigations and Indictments (2)
- Investor Activism (2)
- Investor Relations Management (3)
- Legislation (12)
- Litigation (4)
- Living Standards (5)
- Local Communities (5)
- Marketing (230)
- Marketing Messaging (98)
- Media Reporting (27)
- Mergers and Acquisitions (8)
- Minority Interests (0)
- Movement: Animal Rights (13)
- Movement: Business (4)
- Movement: Consumer Rights (12)
- Movement: Environmental (6)
- Movement: Globalisation (3)
- Movement: Human Rights (7)
- Movement: NGO (1)
- Movement: Shareholder Rights (0)
- Movement: Unions and Labour (1)
- Nano-Technology (0)
- Negligence (0)
- New Products and Services (32)
- Opinion Polling and Statistics (19)
- Partnership (2)
- Personal Choice (75)
- Philanthropy (10)
- Planning and Strategy Management (36)
- Plastics (0)
- Political Initiative (5)
- Political Lobbying (0)
- Politics and Business (4)
- Pollution (2)
- Price Fixing (2)
- Privatisation (0)
- Product Labeling (7)
- Product Placement (2)
- Product Quality (15)
- Public Health (35)
- Public Health and Welfare (18)
- Public Interest (5)
- Public Relations (7)
- Public Service (8)
- Public Trust (6)
- Public Welfare (7)
- Recognition and Awards (0)
- Recycling (0)
- Recycling, Pollution and Waste (3)
- Regulation and Compliance (7)
- Research and Development (61)
- Risk Management (11)
- SDGs (50)
- Shareholder Rights (0)
- Shareholder Value (3)
- Shareholders (0)
- Social Benefit (15)
- Social Commerce (4)
- Social Division (12)
- Social Impact (52)
- Social License (1)
- Social Mobility and Equity (6)
- Special Interests (2)
- Supply Chain (6)
- Supply Chain Management (8)
- Tax Avoidance (0)
- Tax Evasion (0)
- Taxation (4)
- Technological Advancement (51)
- Trade Policy (4)
- Transparency (2)
- User Specified (1)
- Value for Money (9)
- Visibility (0)
- Waste Management (3)
- Work Life Balance (3)
- Work Lifestyle (2)
- Working Conditions (4)
- RECENT ARTICLES
-
Modeling of the Acceptance of Mobile Payment Systems in Virtual Social Networks
06/03/2014 -
Mobility - Unveiling Essence and Value of Mobile Technology
06/03/2014 -
A Comparative Analysis of the Adoption of SMS, NFC and QR-Based Mobile Payment Systems
06/03/2014 -
Mobile Value-Added Services - A Multidimensional Framework Relating Flanking Apps to a Core Service
06/03/2014 -
The Impact of Culture on Own-Label Brands Performance
06/03/2014
