Customer Satisfaction
FAMILINESS IN TOURISM CONSUMPTION: A CONSUMERS’ PERSPECTIVE
Motivation and background: The present paper explores the relationship between familiness and tourism family firms which was initially researched by Getz, Carlsen and Morisson (2004). We take as a Read More »
IDENTIFYING FUTURE RESEARCH OPPORTUNITIES IN ONLINE CONSUMER REVIEWS: THE CASE OF TRAVEL REVIEW
The aim of this article is to identify future research opportunities in online consumer reviews, especially for travel review websites such as TripAdvisor.com. The literature review covers the Read More »
Impact Of Job Satisfaction On Employee Turnover Intention In Accounting Firms In The Philippines:
The COVID19 pandemic has disrupted a lot of areas in business and the economy. Previously established theories and assumptions about how organizations work may no longer hold true given the drastic Read More »
Impact Of Service Quality On Customer Loyalty In Clothing E-commerce Industry
With the rapid development of the Internet, e-commerce has become the preferred shopping channel for consumers, especially during the pandemic. E-commerce can bring many benefits for consumers and Read More »
Determinants Of Customer Satisfaction: The Moderating Role Of Switching Cost Towards Customer
Loyal customers are committed to repeat patronage, making business referrals, and providing publicity for the business. However, rising customer expectations and price consciousness, advancement of Read More »
Author: Muhammad Amin Hasan, Muhammad Sufyan Ramish, Syed Farrukh Bukhari, Asif Iqbal
Contributor: eb™ Research Team
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